Help DirectoryGeneral Questions Membership Questions Video Questions Other Questions
We update our Mobile site regularly.
I forgot my username and password?
If you forgot your username and password, please contact us. Include your name and email address so we can look up your account.
How do I cancel my membership?
What if my username and password aren't working?
1. Make sure you are typing your username and password properly. They are both case sensitive and you need to enter them exactly as you did when you signed up.
2. Next, check to see that your membership is current and you are using the correct username and password. To check whether your subscription is active please visit CCBill Customer Service or Epoch Membership Services. Your subscription may have been canceled due to a failed re-bill.
LucasKazan.com will never trade, rent or sell your email address to anyone. You will NEVER receive any email from anyone except LucasKazan.com as a result of joining.
Playback problems can be due to several causes such as a slow data or congestion between your mobile device and our sever. If you having trouble just with the videos on LucasKazan.com, please contact us.
Am I able to save the video clips onto my phone?
We do not offer downloads on our mobile site at this time. Please log onto our full web (from a device other than a mobile phone) to download our scenes.
If you have a problem that you cannot resolve with these suggestions, please contact us.